Billing & Contracts

Paying an Invoice with a Credit Card or Bank Account

For organizations that need an invoice or purchase order, ProofPilot can issue invoices. Those invoices may be paid by a credit card if you so wish. Here’s how. In all ProofPilot contracts, there is an option to pay directly within...

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Who Owns the data stored on ProofPilot

ProofPilot is part of an emerging movement that feels research participants own their own data and should have access to do with it as they please. ProofPilot does not share, analyze or otherwise process the data without authorization from the...

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Reward Account Refunds

If your financial reward account has a positive balance at the end of your study, you are entitled a refund. The amount refunded will be the total amount, minus the ProofPilot processing fee assessed based on your service level and/or...

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Funding your financial rewards

After you have finished designing your study. Press activate. In addition to triggering IRB review, it will trigger ProofPilot staff to reach out and make arrangements to pre-fund your rewards budget. Each situation is different, you may pay by credit...

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Refunds for unused premium templates and financial incentives

If you don’t meet your recruitment goals and end up with a positive balance of premium template payments and financial reward funds on your account, please send an e-mail to crew@proofpilot.com with the amounts you feel are in surplus. ProofPilot...

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I need a letter of support or letter of commitment

ProofPilot is happy to provide a Letter of Support or a Letter of Commitment for studies that are or plan to be on the Standard, Advanced and Full Collaborator level service plans. To get a letter of support, please send...

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Is ProofPilot a small business?

ProofPilot would qualify as a small business under US federal regulations. ProofPilot does not qualify as a small-disadvantaged business under any category as defined by US federal contracting regulations.

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I need a proposal, contract and/or purchase order

One of ProofPilot’s main goals is to keep costs low. Part of the way we do that is to eliminate as many administrative costs as we possibly can by providing self-service resources. However, we understand that some of our customers...

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